Order Self Service
Cancel or Return an Order
Enter your Order ID and the phone number used at checkout to view the actions available for your order.
Cancel: available only before shipment and only when the order contains no product tagged exactly select-lenses or prescription-lens.
Return: available for delivered orders within 7 days. Lens cost is excluded from the eligible refund amount.
Return: available for delivered orders within 7 days. Lens cost is excluded from the eligible refund amount.