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Return, Refund & Exchange

Return, Refund & Exchange Policy

At Eyemode, we ensure that every product is thoroughly quality-checked before shipping. However, if you receive a defective or damaged product—or if you wish to request a color change—we are happy to assist you as per the guidelines below.

Eligibility for Return & Exchange

Defective or damaged products are eligible.
Exchanges based on color change, subject to product availability
Requests must be made within 7 days of delivery.
The item must be:
Unused and in original condition
Returned in original packaging with all tags intact
Accompanied by proof of purchase (invoice or order ID)
Photo/video proof of the damage must be shared at the time of initiating the return or exchange.

Refunds

Once the returned product is received and inspected, a coupon code equal to the return value will be issued.
This coupon will be valid for one year from the date of issue.
Shipping charges (if any) will also be refunded if the product was defective or damaged.

Exchanges

If you prefer a replacement, the exchanged item will be delivered within 7 days of receiving the defective product.
Exchange is subject to product availability.

Non-Returnable Items

Products returned without prior approval
Items damaged due to misuse, wear and tear, or unauthorised handling
Final sale or personalized items

How to Report a Damaged Product

Contact our support team at 📧 [support@eyemode.in](mailto:support@eyemode.in) or 📞 ‪+91 8981341100‬ within 7 days of receiving your order.
Provide your order ID and attach clear photos or videos showing the issue.
Once approved, we’ll guide you through the return process or arrange a pickup