Return and Refund
Refund & Exchange
Return, Refund & Exchange Policy
At Eyemode, we ensure that every product is quality-checked before shipping. However, if you receive a defective or damaged product, we are happy to offer a return, refund, or exchange as outlined below:
Eligibility for Return & Exchange
- Only defective or damaged products are eligible.
- Requests must be made within 7 days of delivery.
- The item must be:
- Unused and in original condition
- Returned in original packaging with all tags intact
- Accompanied by proof of purchase (invoice or order ID)
- Photo/video proof of the damage must be shared at the time of initiating the return or exchange.
Refunds
- Approved refunds will be credited to the original payment method within 7 business days after we receive and inspect the returned item.
- Shipping charges (if any) will also be refunded if the product was defective or damaged.
Exchanges
- If you prefer a replacement, the exchanged item will be delivered within 7 days of receiving the defective product.
- Exchange is subject to product availability.
Non-Returnable Items
- Products returned without prior approval
- Items damaged due to misuse, wear and tear, or unauthorised handling
- Final sale or personalized items
How to Report a Damaged Product
- Contact our support team at 📧 [support@eyemode.in](mailto:support@eyemode.in) or 📞 +91 8981341100 within 7 days of receiving your order.
- Provide your order ID and attach clear photos or videos showing the issue.
- Once approved, we’ll guide you through the return process or arrange a pickup