FAQs

Ordering & Payment

How can I place an order?

1. Browse our collection and select your favorite pair.
2. Choose lens preferences (if applicable).
3. Add to cart and proceed to checkout.
4. Complete payment, and you’re done!

What payment methods do you accept?

• Debit/Credit Cards (Visa, Mastercard, Amex)
• UPI & Digital Wallets (Google Pay, PhonePe, Paytm)
• Net Banking
• Cash on Delivery (for select locations)

Can I modify or cancel my order?

Orders can be modified or canceled within 24 hours of placing them. Contact support at info@eyemode.in for modifications.

Shipping & Delivery

Where do you deliver?

Across India and select international locations.

Delivery Timelines:

• Metro Cities: 2–5 business days
• Non-Metro Areas: 4–7 business days
• International Orders: 7–14 business days

Do you offer free shipping?

Yes! Free shipping is available on all prepaid orders above ₹1500.

How can I contact Eyemode for support?

• Email: info@eyemode.in
• Live Chat: Available on our website from 10 AM – 6 PM.
  

Product & Design

What types of eyewear does Eyemode offer?

We offer a stylish collection of eyeglasses and sunglasses for men and women in various frame shapes like round, square, aviator, cat-eye, and more.

What materials are your frames made of?

Our frames are crafted from premium materials including Ultem titanium, metal alloys, and acetate for a balance of durability, lightweight comfort, and style.

Are your frames hypoallergenic?

Yes! Many of our frames use hypoallergenic materials like Ultem titanium to ensure comfort, even for sensitive skin.

Do you offer polarized lenses for sunglasses?

Yes, select sunglasses come with polarized lenses that reduce glare and improve clarity in bright conditions.

Can I customize my eyewear?

Currently, we don’t offer custom designs but you can choose from a variety of frame colors, shapes, and lens options.

Do you provide blue light blocking lenses?

Yes! We offer lenses with blue light protection to reduce eye strain from digital screens.

What lens options are available?

We offer single vision, bifocal, and progressive lenses with multiple coatings like anti-reflective, scratch resistance, and water/dust repellency.

How can I be sure about frame size and fit?

Each product page includes detailed measurements (lens width, bridge, temple length). Use these to compare with your current eyewear for the best fit.

What is Ultem Titanium, and why is it used?

Ultem Titanium is a lightweight, flexible, and durable material ideal for eyewear. It resists corrosion and is hypoallergenic, making it comfortable for daily wear.

Are your frames suitable for daily wear?

Absolutely! We design frames that are durable yet lightweight and comfortable enough for everyday use.

Ordering & Prescription

Can I order prescription glasses?

Yes, you can upload your prescription at checkout, including single vision, bifocal, or progressive lenses.

How do I upload my prescription?

During checkout, you’ll find a secure upload option to submit your prescription PDF or image. You can also provide lens measurements if you have them.

What if I don’t have a prescription?

You can purchase non-prescription frames or sunglasses. We also recommend getting an eye test before ordering prescription lenses.

How long does it take to process a prescription order?

Prescription glasses usually ship within 5–7 business days after your order is confirmed.

Can I modify my prescription after ordering?

Please contact our customer support immediately if you need to update prescription details. Changes may delay delivery.

Do you provide lens replacement services?

At the moment, we do not offer lens replacements separately but stay tuned for upcoming service options.

Returns, Exchanges & Warranty

What is your return policy?

You can return or exchange your eyewear within 15 days of delivery if the product is unused and in original condition.

How do I initiate a return or exchange?

Reach out to our support team or visit our Returns page to start the process.

Are return shipping charges refundable?

Return shipping is generally at the customer’s expense unless the product is defective or damaged.

Do you offer warranty on frames and lenses?

Yes, a 6-month warranty covers manufacturing defects. Damage from misuse or accidents is not covered.

Can I exchange my glasses for a different frame or lens?

Exchanges are accepted within 15 days based on product availability. Contact support to check options.

Care & Maintenance

How do I clean my glasses?

Use the microfiber cloth and cleaning solution provided. Avoid tissues or paper towels as they can scratch lenses.

How should I store my eyewear?

Keep your glasses in the protective case when not in use to prevent damage.

Can I wear my glasses in water or while exercising?

Our frames are water-resistant, but avoid extended exposure to moisture. For exercise, consider snug-fitting frames or sports-specific eyewear.

How do I prevent my lenses from fogging?

Use anti-fog spray or wipes (available separately) and avoid sudden temperature changes.

Customer Support & Other

How can I contact Eyemode customer support?

You can reach us via email or phone which are already mentioned on our website.

Do you offer gift cards or vouchers?

Gift cards are coming soon! Stay tuned.

Can I buy eyewear as a gift?

Yes, you can! We provide gift packaging options at checkout.

Do you have a physical store?

Currently, we are online-only but plan to open offline stores in the future.

Are your eyewear products environmentally friendly?

We prioritize sustainable materials and eco-friendly packaging wherever possible.

Do you offer corporate or bulk orders?

Yes! For bulk or corporate orders, please contact our sales team for special pricing.

Can I subscribe for regular lens replacements?

Subscription services are under development; we’ll announce once live.